In a world where disparate physical spaces are steadily merging in the central hubs of mobile devices, consumers consider their mortgages one more digital service in need of perfecting. And given the rapid, sustained expansion of mortgage industry volume, that means a lot of homeowners in need of a lot of great servicing.
To take full advantage of the current market conditions, lenders and servicers must obsess over customer service.
Publisher: TMS
Date: February 2022
As servicers contend with a possible increase in delinquencies, one of their biggest concerns is the cost of compliance. Staying compliant can be costly, and technology can certainly assist in those efforts. Among technological acceleration, how can servicers be sure that they are selecting the right servicing technology partners and tools? They must look at […]
On today’s sponsored episode, Editor in Chief Sarah Wheeler talks with Donna Spencer, vice president of servicer relationship and performance management at Freddie Mac, to discuss their new Servicing Excellence initiative and the benefits for their partners. Related to this episode: Related to this episode: Servicing Excellence https://sf.freddiemac.com/articles/insights/servicing-excellence Forging a New Path: The Future of […]
