30-Yr. Fixed Conforming. Updated hourly during market hours.
Single family homes on the market. Updated weekly.Powered by Altos Research
Market yield on U.S. treasury securities at 10-year constant maturity. Updated daily.Data sourced from FRED

Mortgage servicers: If you’re not obsessed with customer service, you’re falling behind

In a world where disparate physical spaces are steadily merging in the central hubs of mobile devices, consumers consider their mortgages one more digital service in need of perfecting. And given the rapid, sustained expansion of mortgage industry volume, that means a lot of homeowners in need of a lot of great servicing.

To take full advantage of the current market conditions, lenders and servicers must obsess over customer service. 

Publisher: TMS
Date: February 2022

Popular White Papers

How investing in a variety of servicing technologies streamlines operational efficiencies 

As servicers contend with a possible increase in delinquencies, one of their biggest concerns is the cost of compliance. Staying compliant can be costly, and technology can certainly assist in those efforts. Among technological acceleration, how can servicers be sure that they are selecting the right servicing technology partners and tools? They must look at […]

Featured Content

The future of QC: AI, innovation and the human element 

As lenders look to modernize their quality control operations, many are exploring the potential of artificial intelligence to streamline processes, improve loan quality and reduce risk. In this executive conversation, HousingWire spoke with Trevor Gauthier, CEO of ACES Quality Management, about how QC has evolved over time, how AI is reshaping expectations and what lenders and servicers should be doing now to prepare for what’s ahead.

What's New?Updated 17 hours ago
manage feed