The COVID-19 pandemic has led to a wake-up call for the mortgage industry. Borrower job loss and other disruptions due to COVID-19 caused many to miss mortgage payments and potentially go into forbearance.

Those unexpected delinquent borrowers have caused a “pig in a python” situation: a huge, overwhelming disruption in the lending pipeline due to archaic technology and poor customer service.

In this white paper, TMS covers how a proactive approach to customer service and top-of-the-line technology helps subservicing clients through a shifting environment.

Publisher: TMS

Date: August 2020