In a super-low rate environment, how can lenders get purchase loans done without putting refis on the back burner? HW+

Lenders are faced with strong external pressures on both kinds of mortgage loans, but with purchase loans, there is a homeowner waiting to move into a house, which exerts its own kind of stress. As companies try to manage longer appraisal turn times and a finite number of underwriters and support staff for all loans, refinances might get put on the back burner.