Monika Peltz is the senior vice president of Customer Success at Sagent, a mortgage technology company focused on transforming the $14 trillion mortgage servicing industry. With over three decades of experience in loan servicing, Peltz brings deep industry knowledge and a people-centered approach to her role. At Sagent, she leads a nationwide team of approximately 65 employees tasked with understanding customer workflows and delivering proactive solutions tailored to their needs. Her leadership style emphasizes accountability, relationship building and team empowerment, with a focus on helping each team member develop professionally.
Since joining Sagent, Peltz has prioritized in-person engagement between her team and clients, culminating in her leadership role at Sagent’s annual customer summit, Ignite. She views regular communication and collaboration with servicers as essential to shaping Sagent’s product direction and ensuring a consistent focus on positive homeowner outcomes. Her involvement in industry groups like the Mortgage Bankers Association and the Housing Policy Council reflects her commitment to policy engagement and industry collaboration.
Peltz’s experience managing default functions during the 2008-2011 financial crisis shaped her approach to customer service and technology. It taught her the value of challenging outdated systems and building scalable, modern solutions like Sagent’s Dara platform. Outside of her professional role, she co-founded Dance Without Limits, a nonprofit offering inclusive dance instruction for individuals with special needs. Her work at Sagent and beyond reflects a steady focus on listening, adapting and driving meaningful outcomes through connection and service.
Name:
Monika Peltz
Title:
Senior Vice President, Customer Success
Company Name:
Sagent
