Leslie Peeler serves as chief operating officer at Cenlar, a mortgage sub-servicing company operating in one of the most complex and regulated sectors of financial services. In her role, Peeler is leading a comprehensive transformation of both the company and the broader sub-servicing industry. Her approach to innovation is deliberate and grounded in Cenlar’s commitment to its clients and homeowners, treating transformation not as an end in itself, but as a responsibility in a rapidly evolving mortgage landscape.
Since joining Cenlar, she has introduced agile methodologies across the organization, encouraging adaptability and continuous improvement. She launched an operations management rotation program to expose aspiring leaders to different facets of the business and brought in industry voices to foster greater connection and insight across teams. Her leadership emphasizes collaboration and transparency, regularly recognizing team contributions and maintaining open lines of communication across the company.
Peeler is also advancing the use of emerging technologies like generative AI, process mining and machine learning. These tools are already delivering measurable improvements: streamlining claims through Celonis, accelerating regulatory analysis and enhancing customer service through innovations like call summarization and real-time coaching. In late 2024, Cenlar reduced approval times for complex borrower communications by 80%, and in 2025 implemented tools that allow CARE Advocates to better focus on customer experience.
Peeler’s work represents a long-term strategy to modernize sub-servicing while maintaining high standards of care for both employees and homeowners. Her leadership continues to shape the future of Cenlar and set a new standard in mortgage servicing.
Name:
Leslie Peeler
Title:
Chief Operating Officer
Company Name:
Cenlar
