Dave Steinmetz, president of origination services at ServiceLink, leverages his decades of industry knowledge to reimagine lender processes and drive forward-thinking innovations. His leadership, epitomized by ServiceLink’s real-time calendaring functionality, has been instrumental in setting new standards in the mortgage industry. Known for his strategic planning and effective communication, Steinmetz’s business acumen and emotional intelligence make him a prominent figure in boardrooms, leading with calmness under pressure and a results-driven approach.
In his 35 years in the mortgage industry, most of which have been at ServiceLink or its predecessors, Steinmetz has gained comprehensive experience across the lending cycle. From title and close to appraisal and joint venture operations, he understands each facet of the origination ecosystem. Previously serving as senior vice president of default title and close, Steinmetz’s end-to-end process comprehension allows him to effectively communicate and provide insightful perspectives to clients, prospects, and team members. His passionate client-centered approach has cultivated deep industry relationships, driving innovation behind the scenes to address lender pain points with novel solutions.
Under Steinmetz’s leadership, ServiceLink’s origination division is at the forefront of digitization. ServiceLink is the only provider offering real-time scheduling, allowing borrowers to choose specific dates and times for appraisals or signings via a first-of-its-kind calendar sync. This innovation delivers profiles of appraisers or signing agents directly to borrowers’ phones. Steinmetz’s oversight ensures ServiceLink meets lenders’ technological needs, setting industry standards.
Over the past year, Steinmetz focused on enhancing lender and borrower experiences, specifically in home equity, leading updates to ServiceLink’s EXOS® Close technologies. These updates offer borrowers in-branch or online closing options and improve remote closing eligibility. Steinmetz’s team also expanded tech-enabled title products, reinforcing ServiceLink’s digitization leadership.
Beyond technology, Steinmetz values the power of people, fostering a skilled panel of real estate professionals. His commitment extends to community support, including contributions to Freedom Alliance for wounded veterans. His leadership expanded ServiceLink’s home equity market share by over 30% and increased the client base by 16% last year. Steinmetz’s innovative and empathetic leadership epitomizes a Vanguard Award winner.
What’s the best piece of advice you’ve ever received?
Never pass up on an opportunity, even if it’s outside of your comfort zone.
Name:
Dave Steinmetz
Title:
Division president, origination services
Company Name:
ServiceLink
