Kevin English began his career at New American Funding a decade ago when he first joined the company as a processor. English then quickly progressed beyond his initial role and now oversees the company’s entire operations division of over 1000 employees nationwide. Faced with exploding mortgage volume during 2020, English and his team worked quickly to hire as many operations personnel as possible to deal with the demand. Instead of trying to aggressively compete with other companies over the same pool of potential employees, English and his development team conceived and executed a plan to hire people with little-to-no background in mortgages and successfully train them to become processors. English and his team then designed a three-month boot camp class that educated these new employees on all things mortgage and set them up for success. Also in the last 18 months, English focused on trying to find efficiencies and automate certain parts of the company’s mortgage process, all with the goal of taking pressure off the company’s internal teams.
EVP, National Operations
New American Funding