Vivian Forr leads the technology implementation processes that have successfully helped grow her company’s client base to more than 30% of the U.S. residential mortgage market by closed loan volume. Forr has helped leading lenders digitize more of their mortgage workflow, faster. Forr, who joined First American Docutech in January 2018, immediately provided leadership to the professional services group to dramatically improve implementation backlogs and enable more efficient and effective processes to support rapidly growing new client acquisitions. Through Forr’s leadership, the implementations team consistently delivers a collaborative approach with their clients from day one. She directs technology implementations for First American Docutech’s clients with clear outcomes and goals through a collaborative process to ensure singularity of purpose. When the pandemic set in, Forr and the implementations group successfully stood up approximately 20 new eClose solutions with clients over the first 120 days of the pandemic.
SVP, Professional Services
First American Docutech