As senior vice president of Operations at American Pacific Mortgage, Sean Lamb works hand in hand with operations and production leadership to ensure that not only do loans close — but they do so with every cylinder firing at exactly the right time. In 2020, Lamb stepped into a senior leadership role in the midst of the business surge never before seen in the industry. He kept a laser focus on loan quality as well as turn times and worked with the technology department to get his team set up and operational to work remotely. He then further grew his team to fill the gaps created by the influx of business. All while doing this he kept focus on loan officers, making their transition to a remote process streamlined so that they could continue originating while confident that their loans were being processed, underwritten, and funded with his team. When business more than doubled, instead of simply moving business to an offshore vendor, he worked to open an APM-operated offshore fulfillment center in Manilla, Philippines to help ease the burden on the stateside operations teams.
American Pacific Mortgage