Mona Samaha has been in the mortgage industry for over 20 years, and with her background, she possesses a wide breadth of knowledge in how the business operates. In a way, Samaha is a jack-of-all-trades when it comes to her expertise in various segments and channels of the business, and her ability to bring it all together to effectively support Homepoint’s business growth. She has been a key driver behind Homepoint’s transformation into low-code automation technology, which has resulted in more efficient loan processes. She also helped lead the development of a flexible and highly componentized technology infrastructure, which allows Homepoint to provide a best-in-class experience for their mortgage broker partners and customers. Through process re-engineering and improved technology, Samaha successfully improved Homepoint’s operational leverage which has increased the efficiency of their processes anywhere from 30% to 300% and reduced the processing time of up-front processes from an average of four days to under 24 hours.
Senior Managing Director, Business Transformation