With both an IT and operational background, Chris Favilla enhances the functional structure and scalability to service the digital banking and mortgage market. At Ocrolus, Favilla leads initiatives to increase operational efficiency and reduce file turnaround time while readying the organization to scale for high volume and business growth. Even though Favilla has only been at Ocrolus for almost a year, she leads the “human in the loop” aspect of Ocrolus’ core machine learning value proposition, managing more than 700 team members in the U.S. and India. Over the past year during the pandemic, Favilla and her team have adapted to work-from-home situations while maintaining strict data security and process efficiency. Her leadership enabled Ocrolus to address highly volatile processing volumes due to increased mortgage refinancing and enormous paycheck protection program lending volumes. In the earliest days of COVID-19, Favilla worked with her team across two continents and four offices to quickly implement secure hardware and networking provisioning.
Head of Operations