Since joining Enact’s mortgage insurance subsidiaries in 2008, Carmen Acosta-Bergen has held positions in operations, the ActionCenter, marketing communications and risk, allowing her to learn various parts of the business and bring new skills to each role with ease and excitement. As the Risk In-Force Quality Assurance Manager, Acosta-Bergen leads a five-person team in auditing the quality of numerous operational processes ranging from rate quote to claims payment and policy cancellation. Acosta-Bergen also leads her team in pinpointing efficiencies and solutions that will help the organization move faster and improve functionality within each department. Acosta-Bergen makes it a habit to recognize her team for their achievements, while also providing them the guidance and support to own their projects and develop their expertise. As an active participant in her team’s growth, Acosta-Bergen spends a considerable amount of time learning each one of her team members’ career and personal goals and aspirations.
Risk In-Force Quality Assurance Manager