With more than 17 years of experience in real estate compliance and operations, Amaly Quiroz is an expert in running a brokerage with an emphasis on agent transactional flow. Since joining eXp Realty as vice president of transaction processing in 2019, she has transformed the department so that agents and staff have the support they need to scale and grow the worldwide brokerage. Quiroz has grown her department from about 100 people in 2019 to 300 in 2021 — through the pandemic — to help support eXp’s unprecedented growth from about 22,000 agents to more than 56,000 agents in 14 countries. She has added additional layers of support for both staff and agents. She also has raised the agent payment net promoter score by 50 points, which her company relies on to measure agent and staff experience and satisfaction and promote organic growth and retention. At eXp, Quiroz and her 300 member team are responsible for processing all agent transactions across the nation. She has more than doubled transaction counts, processing more than 25,000 files each month.
VP, Transaction Processing