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Using Conversational AI to Increase Customer Satisfaction and Retention 

Dec 17, 2019Published by Sutherland Global

As technology advances and improves, more businesses in the mortgage space can be expected to embrace digital tools and solutions. In addition, customers are increasingly interested in self-serve options, especially when it comes to customer service. One technology that is seeing an increase in use and demand is conversational AI, or chatbots, particularly the deployment […]

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