Production volumes have been steep due to low interest rates. Lenders across the industry are overwhelmed by the surge in demand and have no choice but to find ways to scale up to handle the influx of applications. Servicers are also looking for ways to scale on their end, as borrowers continue to reach out with questions about forbearance, loss mitigation and next steps.

However, the low-rate environment won’t last forever, and both lenders and servicers need to be able to keep their costs down while managing volume fluctuations once things start to normalize. This white paper will explore how lenders can increase capacity, and why they should now.