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How one income analysis solution improved lending satisfaction

When COVID-19 first rocked the U.S. economy in March 2020, mortgage lenders had to be nimble in a variety of areas. Mortgage interest rates hit record lows and origination volume surged. At the same time, a number of individuals were facing job losses. This meant that lenders were having to adapt the method in which they evaluated borrower income while simultaneously handling an influx in refinance and purchase demand. 

It was in the midst of this important moment in history when Citizens Bank first began integrating a solution that would serve to reduce underwriting turn times and bring consistency to its income analysis process. This case study explores how Citizens was able to improve the quality and efficiency of its origination workflow using CoreLogic Credco’s FactCheck income analysis solution.

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How investing in a variety of servicing technologies streamlines operational efficiencies 

As servicers contend with a possible increase in delinquencies, one of their biggest concerns is the cost of compliance. Staying compliant can be costly, and technology can certainly assist in those efforts. Among technological acceleration, how can servicers be sure that they are selecting the right servicing technology partners and tools? They must look at […]

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The future of QC: AI, innovation and the human element 

As lenders look to modernize their quality control operations, many are exploring the potential of artificial intelligence to streamline processes, improve loan quality and reduce risk. In this executive conversation, HousingWire spoke with Trevor Gauthier, CEO of ACES Quality Management, about how QC has evolved over time, how AI is reshaping expectations and what lenders and servicers should be doing now to prepare for what’s ahead.

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