With longer forbearance periods, extensions on those forbearances and ever-changing regulations, servicers have been facing an influx of calls as borrowers look to them for support and guidance. Servicers need to be able to scale their customer support efforts to handle the increased call volume. At the same time, they need to be prepared to handle the upcoming post-forbearance period.
This white paper will cover the challenges facing servicers in the current environment, what the next wave of servicing needs may look like and how partnering with Sutherland provides servicers with the expertise and end-to-end support they need during these challenging times.
Publisher: Sutherland Global
Date: August 2020