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engage.marketing Virtual Demo: Capacity

A New Kind of Help Desk

Capacity is a new kind of helpdesk, powered by artificial intelligence, that automates support for mortgage loan officers and borrowers. The Capacity AI continuously learns from organizational knowledge and the interactions within your business to automate processes and decisions. From automated round-the-clock chatbot support to ticket prioritization, the helpdesk suite is engineered to improve the borrower experience—while allowing your support staff to be more productive. Ready to maximize your capacity? Go live within 45 days!

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Freddie Mac’s Donna Spencer on their Servicing Excellence initiative

On today’s sponsored episode, Editor in Chief Sarah Wheeler talks with Donna Spencer, vice president of servicer relationship and performance management at Freddie Mac, to discuss their new Servicing Excellence initiative and the benefits for their partners. Related to this episode: Related to this episode: Servicing Excellence https://sf.freddiemac.com/articles/insights/servicing-excellence Forging a New Path: The Future of […]

3d rendering of a row of luxury townhouses along a street

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