Trust fall: Deciding when to trust your AI

We’re past the foundation we set last year on what AI is. Now, as an industry, we’re asking where we can trust AI and what it takes to build that trust.

In this session, Christy Soukhamneut, LaTasha Waddy, and Melissa Langdale explore how lenders are approaching AI adoption across risk and compliance, quality control, team change management, and consumer engagement.

They’ll discuss strategies for evaluating early-stage vendors, treating AI like a “digital employee,” building team confidence, safeguarding sensitive data, and positioning for the next generation of AI-savvy homebuyers. Attendees will leave with practical steps to start small, gather feedback, and strengthen trust in AI across their organizations.

Watch the full session below. To go back to the full HousingWire AI summit on demand page, go here.

Speakers:

• Christy Soukhamneut, Chief Lending Officer, University Federal Credit Union
• LaTasha Waddy, Chief Legal Officer/EVP, NFM Lending
• Melissa Langdale, CEO, Praxis Lending Solutions