Tech Meets Trust: Why AI Needs the Human Touch

In a market where the right partnerships can accelerate growth, Ryan Grant and Chad Smith will share how NEO and Better Mortgage are working together to rethink the lending model. They’ll discuss how Better evolved from a tech-first approach with minimal loan officer involvement to embracing a partnership that offers NEO’s LOs unprecedented scale, and how AI’s impact on search and consumer behavior shapes their strategy. 

The conversation will also cover how this collaboration fits into the build-versus-buy debate, offering lenders insights on what to consider when evaluating their tech stack for the years ahead.

Watch the full session below. To go back to the full HousingWire AI summit on demand page, go here.

Speakers:

• Ryan Grant, President, NEO Home Loans
• Chad Smith, President & COO Better
• Sarah Wheeler, Editor in Chief, HousingWire