Smarter servicing, faster support: ICE Customer Service

The ICE Customer Service solution helps to make servicers more efficient, reduces call times, and improves the borrower’s experience.

Highlights

• Seamless integration – Connects with ICE’s MSP loan servicing system for real-time loan access.
• Faster call resolution – Agents can instantly review loan details, payment history, escrow data, and more.
• Call prediction model – Uses past interactions to anticipate borrower needs and personalize support.
• Always-on communication – Integrates with ICE Servicing Digital for secure, 24/7 borrower access.