Phil Shoemaker: Building a startup mortgage bank

On this week’s episode of the Power House Podcast, HousingWire CEO Clayton Collins chats with Phil Shoemaker, CEO of The Loan Store. Phil joined The Loan Store as CEO last June after a five-year stint at Homepoint and has also held various positions at Caliber Home Loans during his 28-year mortgage career.

Today, Phil emphasizes the importance of always focusing on providing excellent customer service rather than relying solely on technology and maintaining a startup growth mindset as the organization scales. They also discuss volume growth strategy as we head into 2024 and the industry’s need to bring more brokers into the wholesale market. 

Here’s a glimpse of what you’ll learn:

• The story of The Loan Store
• Where the business stands today in terms of production volume and scale
• Why are you uniquely prepared as an executive to build and scale this business?
• Unique strategies or approaches that separate TLS from competition
• Strategy for winning market share in 2024
• Strategy for helping brokers grow volume in 2024

Related to this episode:

• Connect with Phil on LinkedIn
• The Loan Store
• Phil Shoemaker on lessons learned from Homepoint’s wind-down & The Loan Store’s future
• HousingWire on YouTube

The Housing News podcast explores the most critical topics in mortgage, real estate and fintech. A new mortgage or real estate executive joins the show each week to add perspective to the top stories crossing HousingWire’s news desk. Hosted by Clayton Collins and produced by the HW Media team.