“We went from 2023 to 2024 and tripled our volume, we didn’t add a single person to the lock desk. We were able to do three times the amount of loans, process three times the amount of locks, process all that pricing, all that product without adding a single head count.”

– Brian Permutt

In this episode of Leading Lenders, ResiCentral President Brian Permutt reveals how the company tripled its volume from 2023 to 2024 — without hiring a single new team member. This wasn’t luck; it was the result of a laser focus on automation, efficient tech integration, and strategic use of the Polly pricing engine. 

Brian explains how ResiCentral built its operations to scale, emphasizing the importance of accuracy and their “speed with a smile” philosophy. From ditching clunky Excel workflows to deploying AI tools that read borrower data and recommend rates in seconds ResiCentral is redefining what’s possible in wholesale mortgage lending.

Each episode of Leading Lenders: Risk, Reward, and Reinvention dives into how industry leaders are embracing change, overcoming challenges, and driving innovation in today’s market. Click here to navigate to the series page for videos 1-4. 

Episode 3 of Leading Lenders: Risk, Reward, and Reinvention is powered by Polly.