customer centricity
Latest Posts
Gravity Kicks-In, Spreading Fast, With No Choice But To Buckle Up
Jul 19, 2022Frame out a time period forward from the present moment to any date up to and including say late 2024. Now, divide that 30-or-so-month time period into three parts, giving each in sequence a title, “early innings,” “middle innings,” and, you know the rest. Ivy Zelman, Image courtesy of NAHB Eye On Housing Reduced housing […]
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Believe Millennial Home Demand Is Unwaverable At Your Own Peril
Jul 12, 2022 -
Fret Less, Focus More On Buyers Market Volatility Won’t Deter
May 19, 2022 -
In A Severely Volatile Near Future, CX Can Secure Builders’ Lifeline
Apr 04, 2022 -
Watch The Gap Risk Between Forecast And Actual Demand
Mar 21, 2022 -
When Prices Peak And Stall, How To Keep Customers Happy
Mar 09, 2022 -
With So Much Happening At Once, Here’s Where To Focus
Feb 28, 2022 -
As Uncertainty Kicks Up, CX’s Value Grows As A Builder’s Tool
Feb 22, 2022 -
Where Do Homeownership Rates — and The Dream — Go Next?
Feb 03, 2022 -
Delicate Balance: Privacy And Connectedness Both ‘Must Have’
Feb 02, 2022 -
Customer Focus Point: Mind The Growing Gap Impact On Demand
Feb 01, 2022 -
Signal Vs Noise: As Fed Shifts, Double-Down On People Care
Jan 26, 2022
Latest Videos
Testing DailyMotion Video Aug 27, 2024
James Kleimann on takeaways from the IMB conference Jan 26, 2024
