customer care
Latest Posts
As Uncertainty Kicks Up, CX’s Value Grows As A Builder’s Tool
Feb 22, 2022Left: John Cecilian, Jr., Co-Founder & CEO of Cecilian PartnersRight: Philip Worland, Co-Founder & CSO/EVP of Cecilian Partners Uncertainty can change residential development and homebuilding’s outlook, and the challenge companies in the sector each face. What uncertainty does, when it activates, is to alter the nature of new home demand, from traits generalized as a […]
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Where Do Homeownership Rates — and The Dream — Go Next?
Feb 03, 2022 -
Customer Focus Point: Mind The Growing Gap Impact On Demand
Feb 01, 2022 -
Signal Vs Noise: As Fed Shifts, Double-Down On People Care
Jan 26, 2022 -
Root Causes: Future-Fit Building Firms Reset Who’s A Customer
Nov 23, 2021 -
Don’t Get Fooled By A Myth Of A Helpless Buyer; Listen To Yours
Nov 15, 2021 -
Price And Profit: Homebuilders Walk A Fine Line At A Tricky Time
Oct 20, 2021 -
Take Demand From These Buyers For Granted At Your Peril
Oct 19, 2021 -
A Tale Of Two: Reframe The Supply Chain As A People Chain
Oct 13, 2021 -
Fall Focus: 3 Lenses A Housing Leader Needs For ’22 Results
Oct 11, 2021 -
Customer Centric? As Bumps And Chops Surge, You Better Be
Oct 06, 2021
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