What Homebuyers Want from Lenders: Consumer Expectations in the Mortgage Process (Mortgage Master Class Episode 4)

May 30, 2023

HousingWire presents the Modern Mortgage Origination Master Class, a four-part educational series presented by Zillow Home Loans. This educational series features four classes designed to bring the HousingWire community expert-level knowledge on modern mortgage origination and how today’s homebuyer navigates the homebuying process.

This final installment of this series features a conversation between Clayton Collins, CEO of HW Media and Tim Swank, Zillow Home Loans’ Vice President of Mortgage Sales and Real Estate Partnerships. Tim has more than 15 years of experience in the mortgage and lending industry where he has held a variety of positions from his early days as a mortgage banker to executive roles focusing on sales and partnerships.

In today’s conversation, they recap what we’ve learned in the past three master class episodes and then discuss what homebuyers want from their lender and how consumer expectations are changing — or not — throughout the modern mortgage process.This includes some of the current needs and expectations from a consumer perspective, how lenders can best engage with borrowers, and how Zillow’s tools and resources can make it easier to get started.

Related to this episode:

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The Housing News podcast explores the most important topics happening in mortgage, real estate, and fintech. Each week a new mortgage or real estate executive joins the show to add perspective to the top stories crossing HousingWire’s news desk. Hosted by Clayton Collins and produced by the HW Media team.