Sue Woodard on the current state of mortgage technology

Today’s HousingWire Daily interview features a crossover episode from HousingWire’s Housing News podcast. In this episode, Total Expert’s Sue Woodard uses her unique perspective to discuss the current state of mortgage technology, and explains why she believes the customer is really the hero of the story.

Here is a small preview of the interview with Woodard, which has been lightly edited for length and clarity:

Sarah Wheeler: We had such a crazy year in 2020 as the pandemic fueled a ton of changes in mortgage tech. What are some of the biggest changes from your perspective?

Sue Woodard: I would say a couple of different things. You know, first of all, there’s been a lot of focus around the user interface as it was kind of the sole priority and focus. However, there’s really a lot around putting together the right tech stack and putting around the back-end mortgage technology that really fuels a great customer experience. So, we’re seeing a stronger focus on making sure institutions are looking behind the scenes to make sure the foundation is there, and the right tech stack is there to enable their unique way of doing things. And a big part of what it’s about is to really unlock a more 360-degree view of the customer. There’s a lot of data silos that still exist, not just in our industry, but so many financial institutions. I think it’s all about putting all the information and data together, so you don’t have siloed teams or siloed data, and the end result is just creating a great customer experience. There’s been a lot more focus on what is the right tech stack to get data together and provide a great customer experience.

HousingWire Daily examines the most compelling articles reported from the HousingWire newsroom. Each afternoon, we provide our listeners with a deeper look into the stories coming across our newsroom that are helping Move Markets Forward. Hosted by the HW team and produced by Alcynna Lloyd and Victoria Wickham.