Mr. Cooper’s new fulfillment model, FLASH, provides a reimagined home-grown fulfillment platform enabling a parallel, prioritized workflow with data integration, automation, task specialization and workforce restructuring. It reduces costs and turn times while delighting the customer. As a pioneer in the mortgage industry, Mr. Cooper’s FLASH model delivers an optimized cost per loan and reduced loan cycle time to offer a holistic solution and end-to-end platform. By the end of 2023, 100% of Mr. Cooper’s transactions will utilize the FLASH model.
This new mortgage fulfillment model is designed to “automate the automatable” across the entire fulfillment journey. It creates a seamless, user-friendly process for both the customer and the employee. As many in the mortgage industry have focused on providing a modernized front-end customer interface, the middle office model has resulted in slow and non-standardized processes. To address this issue, FLASH strategically invests in the middle office for optimization, standardization, organizational compliance and scalability for the company’s workforce to meet current demand.
Company Website:
Markets Served:
Loan Origination, Servicing
Company HQ:
Coppell, Texas
