Rocket Mortgage is revolutionizing homeownership. Rocket was the first to take mortgages online and leverage AI and data to redefine the home loan experience. With tools like Rocket Logic, Navigator and Rocket Logic – Synopsis, Rocket creates more personalized and efficient experiences for its clients while positioning the company as a powerful transformational force in a market.
Rocket Mortgage was the first in the industry to launch a patented AI-driven loan origination system, Rocket Logic. Rocket automates complex underwriting tasks, enabling loans to close 2.5 times faster than the industry average and saving nearly 10,000 hours of manual labor monthly. It also saves more than 800,000 team member hours annually.
The company introduced Rocket Logic – Synopsis, which automates routine tasks with AI. Analyzing client communication patterns, Synopsis has improved first-call resolution rates by 10%, saving 20,000 hours annually. This lets team members focus on client relationships as the technology handles tasks like transcribing and call log searches. Plus, AI features provide searchable transcripts and relevant data, eliminating the need to review entire call recordings and reducing resolution times by 68%.
Success metrics for client satisfaction and operational efficiency are highlighted by Rocket Logic, which automates the identification of over 70% of 1.5 million documents each month, saving 5,000 hours in manual underwriting. It also processes 90% of the 4.3 million data points extracted from these documents, freeing up an additional 4,000 hours. These efficiency gains allow team members to focus on building deeper client relationships while translating these saved hours into more than $30 million in annual savings.
Company Website:
https://www.rocketmortgage.com/
Markets Served:
Loan Origination and Servicing
Company HQ:
Detroit, MI
