Pennymac’s Digital Technology Organization (DTO) is focused on leveraging emerging technologies to enhance efficiency and customer experience. The company utilizes advancements in artificial intelligence (AI) and machine learning (ML) to drive innovation across its operations, aiming to streamline processes and support impactful change in the mortgage industry. Pennymac’s technology offerings include Power+, a broker portal built on AWS Cloud technology, which integrates automated underwriting, appraisals and document generation to expedite loan processes. The platform’s user-friendly interface ensures transparency and efficient tracking for brokers.
Additionally, Pennymac has integrated AI through platforms like AWS Bedrock and Google Vertex AI to automate document processing, internal chatbots and standardize client contracts. The company also introduced its next-generation Margin Management System 2.0 (MMS2), which enables greater user configurability and significantly reduces infrastructure costs. MMS2’s scalable architecture supports Pennymac’s growing client base and transaction volume, providing operational excellence and a competitive edge.
Pennymac’s commitment to veterans is evident in its early adoption of the VA Servicing Purchase (VASP) program, which was implemented ahead of schedule through its proprietary Servicing Systems Environment (SSE). As of third quarter 2024, Pennymac holds the position of the No. 1 correspondent aggregator, No. 2 overall lender, and No. 6 largest loan servicer in the U.S., demonstrating the impact of its technology-driven approach on growth, profitability and customer satisfaction.
Company Website:
Markets Served:
Loan Origination and Servicing
Company HQ:
Westlake Village, CA
