LoanCare stands out in the mortgage servicing industry, recognized for its ability to integrate advanced technology with a focus on borrower and lender needs. The company’s proprietary digital platform, including the MyLoanCare web portal and mobile app, delivers intuitive self-service options, real-time payment tracking and multilingual support, streamlining mortgage management for a broad range of users. Regular updates to these tools reflect LoanCare’s commitment to addressing evolving market demands and improving the overall borrower experience.
A key innovation, the Digital Recapture suite, offers tailored refinancing and home equity solutions through personalized notifications and a centralized Refinance Center. Accessible via the portal and mobile app, this feature fosters seamless interactions between borrowers and lenders, enhancing retention rates and strengthening relationships. The platform also includes LoanCare Analytics™, a portfolio management tool that equips lenders with actionable insights and custom reporting capabilities, enabling data-driven servicing strategies and smarter decision-making.
LoanCare’s impact is underscored by strong user engagement and satisfaction metrics. Its AI-powered digital assistant resolves 88.5% of borrower inquiries, while the MyLoanCare Go mobile app has achieved a 4.8-star rating with over 13,000 reviews. The company’s focus on digital adoption has driven a 13% increase in e-statement usage and a high rate of electronic payments, reflecting its role as a leader in modernizing mortgage servicing.
Company Website:
https://www.loancareservicing.com/
Markets Served:
Servicing
Company HQ:
Virginia Beach, VA
