LERETA is a national provider of tax and flood services for the mortgage industry, delivering advanced technology solutions and support to mortgage originators and servicers. Its proprietary tools are designed to enhance efficiency, reduce errors and address long-standing challenges in tax and flood servicing, such as penalties, tax liens and compliance risks. In 2024, LERETA achieved a 99.6% service level agreement (SLA) performance across all clients, highlighting its commitment to reliability and accuracy.
LERETA’s technology supports tax line setup, monitors contiguous parcels and identifies lower-lien taxing agencies, ensuring accurate tracking and reporting. Its flagship platform, Total Tax Solutions®, integrates workflows across the tax servicing cycle, reducing operational costs and improving borrower experiences. Parcel Pro and Agency Pro further mitigate risks by identifying overlooked parcels and taxing agencies, preventing costly errors. The company has also developed mortgage lien release technology tailored to mid-sized banks and credit unions, automating document tracking, generation and recording.
Beyond technology, LERETA focuses on borrower education, addressing gaps in understanding escrow accounts. A 2024 survey revealed that nearly half of respondents struggled to grasp escrow processes, prompting LERETA to enhance its communication and support efforts.
LERETA’s call center metrics underscore its efficiency, with 78% of issues resolved on the first call, an average call time of eight minutes and a 0.54% abandonment rate, backed by experienced staff with an average tenure of over eight years. These capabilities position LERETA as a critical partner for improving servicing outcomes.
