Aithena by Insellerate is an enterprise AI platform designed to enhance mortgage operations through advanced call analysis, quality assurance and personalized customer experiences. The platform addresses key challenges in the industry (such as inefficiencies in lead scoring, compliance monitoring and agent performance), offering AI-driven solutions that help lenders improve decision-making, reduce costs and increase customer satisfaction.
Aithena’s technology includes features like automated compliance management and AI-powered coaching for agents. These capabilities help lenders identify high-potential leads, monitor agent performance and ensure compliance with regulations. The platform has shown measurable results in various areas of mortgage operations. For example, Aithena’s lead scoring system has achieved 89% accuracy in identifying first-call leads, resulting in a 38% increase in sales opportunities. It has also reduced call compliance costs by more than 90% through automated reporting. Additionally, the platform offers 100% coverage of customer interactions, providing valuable insights into all communication channels.
Aithena’s predictive capabilities also support improved conversion rates, with 89.4% accuracy in predicting loan closure from initial calls. By reducing unqualified inquiries by 21% and increasing worked opportunities by 38%, Aithena has consistently delivered operational improvements, helping mortgage lenders drive performance and maximize revenue.
Company Website:
Markets Served:
Loan Origination and Servicing
Company HQ:
San Juan Capistrano, CA
