Jill Cadwell is a 30-year industry veteran who has spent the last two years rapidly improving the operations within Radian Title Services.
Cadwell’s reputation precedes her, as a passionate developer of innovative production and technology solutions with rock-solid teams. Past operations, Cadwell spearheaded key initiatives including the development of a digital processing platform and digital portal. After the emergence of the COVID-19 crisis, Cadwell seamlessly turned Radian’s Title Services business into a fully remote, and fully operational, enterprise literally overnight. Cadwell ensured that the roughly 225 Title Services employees in three states had the tools and systems they needed to work from home successfully amid such a demanding environment. In the last year, Cadwell led a major effort to leverage bot technology to automate certain administrative aspects of the title process, including the roll out of additional bot functionalities across its title systems. Even as Radian’s title-related businesses had grown by nearly 200 percent during Cadwells’s tenure, service-related metrics stayed the same or increased. Her leadership relies on “skills-based routing,” a process improvement that involves leveraging data and technology to ensure that work is assigned to the best-qualified person for the task.
