In 2019, there have been two notable technologies that have greatly enhanced Mortgage Contracting Services’ client experience, improving overall quality of service and increasing productivity on its teams. These include the proprietary technology platform, Convey360 and the use of robotic process automation. The implementation of its client view to Convey360 resulted in more effective communication as well as improved quality control measures.
- With the effective use of robotics, MCS has seen measured quality improvement along with employee efficiencies.
- Employees are no longer required to repetitively look up data, and/or transfer data between MCS systems and third party applications
- Freed up employees to focus on our most critical objectives and using robotics to complete the more basic, repetitive tasks
