As the director of product at Qualia, Charlotte Brown has consistently been at the helm of pushing digital real estate product innovation forward in the mortgage industry. Most recently, in light of the pandemic, Brown led product development efforts centered around supporting contactless home closings and remote work capabilities. These innovations are enabling real estate professionals to continue to conduct business remotely and safely through economic shutdowns, and are also empowering millions of homebuyers and sellers across the U.S. with a choice in how they want to complete their home purchase. This includes whether they want to review and sign closing documents in person with proper social distance protocols in place, or if they would rather conduct the closing from the safety of their homes. In her four years at Qualia, Brown has guided the expansion of its title and escrow software nationwide and been instrumental in growing the product and engineering organization by more than 300%. Brown led the team that launched Qualia RON, a title and escrow software platform with remote online notarization capabilities built directly into an end-to-end cloud-based software platform. Brown’s team also built Connect Video Chat, which can be used for remote ink-signed notarizations during home closings. Her team also built the ability to access remote online notaries directly through Qualia Marketplace.