Andy Higginbotham is one of the top innovation leaders for both Freddie Mac and the entire housing ecosystem. In his role overseeing the single-family division, he drives what the Freddie Mac IT team focuses on and, just this past year, took on ownership of the customer experience team. Higginbotham is a game-changing leader who, during this past year, leveraged Freddie Mac technology to keep the industry liquid and moving while helping lenders and borrowers save time and money in the most efficient ways possible, despite the challenges brought on by the COVID-19 pandemic and stay-at-home orders. By working with clients to understand their needs and pain points, Higginbotham prioritizes what’s most important, which has led to major adoption of Freddie Mac tech tools across the origination and servicing continuum. In the past year of unprecedented challenges, Higginbotham influenced and encouraged Freddie Mac leadership to make bold decisions while leading and empowering his teams to meet the demands of the rapidly changing market. Specifically, Higginbotham has driven innovation and improved technology in the housing industry through his leadership and focus on providing value, his innovation with origination and his success with servicing. He is the driver of technology innovation through best-in-class tools like the HousingWire Tech100 award-winning Loan Advisor and new Servicing Gateway.