William Staples has led the evolution of First Guaranty Mortgage Corp.’s retail operations since he joined the company two years ago.

With his investment in his team, established work ethic and drive for success, Staples has elevated retail operations to new heights. As the vice president of retail channel operations, Staples recently grew his team by nearly 300% in size and has scaled cost-effectively to meet bigger production goals month-over-month. Since starting at FGMC, Staples has been able to help the firm succeed in increasing its mortgage origination volume tenfold. This exceptional growth couldn’t have been achieved without the guidance and coaching Staples provided to the retail operations team. And when the company switched to a remote workforce as a result of the COVID-19 pandemic, Staples’ team was on the cutting edge and well-prepared and proved to be even more productive working from home. Staples’ ability to continue to connect and motivate his remote team is a testament to his authentic leadership.