Katrina Cummins oversees all online eLearning course development and assignments, as well as comprehensive live training classes designed to bring new branch associates up to speed quickly.
She is also heavily involved in many company initiatives to ensure consistent communication, documentation and training is provided. While at Envoy, Cummins has spearheaded and redesigned the new-hire training curriculum requirements and live new-hire classes, as well as the implementation of a new learning management system specifically designed to make training more user-friendly for mortgage professionals. Cummins has transformed branches, equipping them with the tools and knowledge necessary to use Envoy’s financial technology systems with ease. During the COVID-19 pandemic, Cummins not only rolled out Envoy’s “Triple Threat” initiative – consisting of the company’s new POS EnGen, Day 1 Certainty and eClosing – but she also swiftly changed the company-wide training program from an in-person national roadshow to an online virtual event within a week.