John Wallace’s most notable contribution stemmed from preparing to move United Wholesale Mortgage’s more than 5,800 team members to work from home in less than one week in response to the COVID-19 pandemic.
As associate vice president of enterprise technology, he was responsible for determining which technologies would best allow UWM to successfully work remotely and strategizing the exit plan of computer equipment with senior leadership. Together, under Wallace’s guidance, his team was able to execute a two-part strategy, enabling team members with equipment to leave the office first and start working remotely, or go through an equipment checkout process and take their desktop home with them. This allowed team members to successfully work from home and ensured UWM’s business continuity. Wallace was also a key player in making application monitoring come to fruition, building out specific monitoring for each UWM application to ensure that IT developers are able to quickly identify any issues before they reach clients.