With more than 30 years of experience in the banking industry, Cheryl Marchant is a pioneer in Mortgage Default Servicing. As the senior vice president of Servicing Management for Freedom Mortgage, Marchant oversees a team of nearly 275 employees focused on addressing systemic issues before they become financial losses to the company. She’s continuously building innovative platforms, mentoring aspiring leaders and providing the best-in-class customer service. Her focus during the pandemic has been to prepare the company for the future by enhancing existing systems; building disposition tools and strategies; growing and hiring the best talent; and building stronger relationships with their partners and customers. Due to the pandemic, the CARES Act being put in place essentially put a stop to the volume of work Marchant’s team typically handled. She had to quickly support the changes by restructuring and re-aligning her team. Throughout last year, she reviewed and onboarded new systems, improved processes and enhanced scorecards. Additionally, she created a Loss Recovery team to further reduce risks and losses for the company. The changes Marchant implemented recently will ensure her team runs more efficiently and effectively when the moratorium is lifted. In addition to overseeing her team, she manages law firms across the country, ensuring the company’s default processes are up to date, follow regulations, and are compliant.
SVP, Servicing Management