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Developing the Borrower Experience of the Future

Not only did volumes surge in the wake of the pandemic but borrowers now expect a fully digital experience when looking at mortgage options. Mortgage lending must quickly evolve to meet borrowers’ needs.

A critical element to delivering best-in-class experiences for borrowers and loan officers alike is deeply understanding their specific needs –– and how they have changed as a result of the pandemic. Tech innovation must be seamlessly and thoughtfully implemented and not rushed to market. Join us as lenders share how their loan teams and operations have been impacted in the pandemic and how thoughtfully implemented, and configurable digital solutions help them meet their customer’s expectations.

Date & Time: September 10th, 1 pm CT
Company: Roostify

Chris Boyle
President of Home Lending
Roostify
Steve Adamo
Head of Mortgage, Home Equity, Consumer Loan Operations and Underwriting
Santander Bank

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The story for the housing market over the past three years has been, “Home sales are down, home prices are up.” Because inventory was so restricted after the pandemic, prices pushed higher even as demand weakened. That story may finally be inverting as unsold inventory of homes is now great enough that home prices are […]