Still have questions? Visit our Help Desk for a comprehensive list of frequently asked questions. If you require additional assistance, please submit a support request through our Help Desk, and our team will be in touch shortly.
Do you offer custom group memberships for groups larger than 10 members?
Yes, if you would like to purchase HW+ for your team, region, division, or company, click here.
I am trying to reset my password but never received the email to reset, what do I do?
If you do not see the email in your spam or email quarantine folder, the email might be blocked. If you are locked out of your account, please reach out to the customer service team for further assistance via our Help Desk.
I am trying to log in, but it says my username does not exist?
When we launched our new site in September 2019, we switched platforms and did not migrate over all basic users. If your login is no longer working, please create a new account.
I purchased a group membership through the self-service portal on the website, how do I send the individual users their login information?
Once you’re logged into the main account, go to “My Account” > under the “General Tab” press the “Manage” drop down > click on “Manage Shared Accounts” > press on the mail icon for each account.
I purchased a group membership through the self-service portal on the website, how do I edit the users?
Once you’re logged into the main account, go to “My Account” > under the “General Tab” press the “Manage” drop down > click on “Manage Shared Accounts” > press on the pencil edit icon for the account you would like to edit.
Can I share HW+ content in my social channels?
Yes, but the content will still be behind the paywall.
How do I get a copy of the receipt for my HW+ membership?
Once you’re logged in to the website, go to your account and click on the “transactions” tab. Next to your transaction, you’ll see an option to send a receipt to your email. There will also be an option to download a PDF of your receipt.
What are HousingWire’s terms and conditions?
For a detailed breakdown of our terms and conditions, please click here.
