Sagent powers America’s top bank and nonbank lenders to engage, care for, and retain 12 million borrowers as one of the housing industry’s most modern, consumer-first loan servicing systems. The benefit of Sagent’s lender- and consumer-facing software platforms powers the consumer, compliance, accounting, decisioning and investor aspect of loan servicing and default management for lenders and gives borrowers a bank-on-your-phone experience to manage homeownership. Servicers use Sagent’s three flexible, scalable, and configurable suites to lower servicing costs, ensure compliance, engage borrowers, and earn customer loyalty. Solutions include: LOANSERV, a servicing system of record powering collections, accounting, escrows, investor management, and customer care; TEMPO, a default management system of record powering loss mitigation, foreclosure, bankruptcy, claims, REO, and litigation; and ACCOUNT CONNECT, a customer care and retention system.
- First scale system of record servicers that could tag and track loans with a COVID-specific forbearance designation
- Powered seamless real-time lender compliance amidst new regulation — including CARES-alloted forbearance extensions and Fannie Mae, Freddie Mac, and Ginnie Mae interpretations of CARES payment deferral policies
- Three flagship suites power customer retention for lenders at the last, most critical interval of this refi boom
