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Single family homes on the market. Updated weekly.Powered by Altos Research
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30-Yr. Fixed Conforming. Updated hourly during market hours.
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Awards

2020 HW Woman of Influence: Jevonna Johnson

Discover Home Loans, Director of Consumer Lending Bank Operations

Jevonna Johnson

For the past 20 years, Jevonna Johnson has been a standout leader in the mortgage industry, earning a reputation as someone who is able to produce results by encouraging and championing the people who work for her.

Johnson has served as a director of operations since July 2017, where she has driven transformation across all parts of the origination’s workflow. Over the past year, while she was managing the Phoenix offices’ consolidation of its two operational centers, Johnson has also helped lower the average cycle time by 17%, creating a smoother borrower experience. Known for her nimbleness at implementing fixes to address customer feedback, Johnson’s passion for borrower experience boosted Discover Home Loans’ customer satisfaction rating and has kept it at above 90%. Johnson has distinguished herself as a leader with humility, having built a culture in which every employee from frontline agents to department managers feel empowered to partner with her personally on any idea or challenge. Johnson was a branch manager at Citigroup and group manager to EquiFirst Corporation prior to joining Discover. Johnson was also a senior vice president, closing services support program manager at Bank of America, as well as senior vice president and director of mortgage operations at Heartland Financial. 

Most Popular Articles

Latest Articles

Lower mortgage rates attracting more homebuyers 

An often misguided premise I see on social media is that lower mortgage rates are doing nothing for housing demand. That’s ok — very few people are looking at the data without an agenda. However, the point of this tracker is to show you evidence that lower rates have already changed housing data. So, let’s […]

3d rendering of a row of luxury townhouses along a street

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