Brenda King has been leading the credit policy team in developing and maintaining sustainable underwriting guidelines, as well as managing the portfolio relationships with customers.
King does this skillfully with considerable patience, agility, effort and problem-solving, while maintaining a positive and supportive demeanor. Most recently, she quickly stepped up to lead her team through a tremendous amount of COVID-19 underwriting guideline updates in partnership with the government-sponsored entities to ensure that loans were not only appropriately underwritten, but also that those updates were quickly and clearly shared across the business and with customers. In addition to serving as the business’ co-lead on a year-long project to update internal systems for guideline rules, exceptions and messaging, King also serves an important role as Genworth’s ombudsperson, providing a confidential venue for Genworth employees to obtain answers to policy questions, raise any integrity concerns and facilitate a fair and objective review of all matters.