In her role as vice president of client success for ARMCO, Sharon Reichhardt leads the client success division, which uses problem solving and education-based methodology to ease clients’ use of the company’s ACES platform.
The client success team uses a direct, hands-on approach focused on listening to clients, observing their work activities and understanding their unique footprint and target goals. Beyond that, the team guide implementations and perform professional service engagements, assuring each client is maximizing usage of the ACES platform. In her role with ARMCO, Reichhardt created the client-focused policies, procedures and protocol that assure clients receive the knowledge and skills they need, not merely that the company can complete the sale. Reichhardt also masterminded Fraud Case Manager, a first of its kind technology that ARMCO launched in 2018.