For lenders implementing document preparation software, an expert implementation specialist can make all the difference, and Katie Means makes that difference every day at International Document Services. In her role, she assists clients with federal, state and lender-specific mortgage documents using in-house software. With a vast understanding of the mortgage industry, Means works every day to provide a high level of customer service. Since last year, Means has led 20 successful implementation projects, onboarding her clients at a faster pace than the industry average. During that time, she has also created 1,013 documents that are used in tens of thousands of mortgage transactions across the country each month and worked on 5,797 Zendesk tickets with 100% satisfaction feedback. Means also recently implemented several large clients that are now consistently some of IDS’ top 10 producing clients. Means has not only excelled in her day-to-day duties but has grown into a leader in the implementation department.

Name:

Katie Means

Title:

Implementation Specialist

Company Name:

International Document Services